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You have the right to ask us about our charges, the type of advice we offer, and what you can do if you have any queries or a complaint.
A Financial Services Guide (‘FSG’) is intended to inform you of certain basic matters relating to our relationship, prior to us providing you with a financial service. The matters covered by the FSG include:
- Who we are
- How we can be contacted
- What services we are authorised to provide
- How we (and any other relevant parties) are remunerated,
- Details of any potential conflicts of interest, and
- Details of our internal and external dispute resolution procedures and how you can access them.
It is intended that this FSG should assist you in determining whether to use any of the Financial Services offered by Capital Creation Pty Ltd (Capital Creation).
You should also be aware that you are entitled to receive a Statement of Advice whenever we provide you with any advice which takes into account your objectives, financial situation and needs. The Statement of Advice will contain the advice, the basis on which it is given and information about fees, commissions and associations which may have influenced the provision of the advice.
In the event we make a recommendation to acquire a particular financial product (other than securities), or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement (PDS) containing information about the particular product. A PDS is designed to enable you to make an informed decision in relation to the acquisition of that product.
Key information is set out in a question and answer format below.
1. BEFORE YOU RECEIVE OUR ADVICE
| Your questions |
Our answers |
| Who will be providing the financial service to me? |
Capital Creation Pty Ltd holds an Australian Financial Services Licence (AFSL) No. 240618.
The office address is 25-29 Chessel Street, Southbank, VIC, 3006
Ph 03 8696 4999
Fax 03 9690 0885
This FSG is issued with the authority of Capital Creation.
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| Who is my adviser? |
Your adviser is a representative of Capital Creation.
Refer to the Representative’s Profile for specific details on your adviser.
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| What kinds of financial services are you authorised to provide me? |
We offer you the following services: -
- Financial planning advice
- Superannuation and rollover advice
- Advice on shares (including IPO's) and managed funds.
- Portfolio management service
- Insurance advice
We provide advice on shares, superannuation, managed funds, annuities, pensions, insurance bonds, life & risk insurance.
Capital Creation offers both personal and general advisory services. Clients should be aware that when general securities advice is provided it will not necessarily be appropriate for every client. That is why we recommend you seek a personalised review of your investment objectives, particular needs and circumstances before making an investment decision.
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| What kinds of financial products do these Financial Services relate to? |
Capital Creation can advise and arrange to deal in the following financial products: -
- Deposit and payment products
- Derivatives such as options contracts and warrants
- Debentures, stocks or bonds
- Life Insurance products
- Interests in managed investment funds
- Investor Director Portfolio-management Services.
- Retirement saving Accounts
- Securities, including shares, and
- Superannuation
In addition, Capital Creation's AFSL allows underwriting of the following products:
- Interests in managed investments schemes
- Issue of securities
We only recommend an investment to you after considering its suitability for your individual investment objectives, financial situation and needs.
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| Who do you act for when you provide financial services to me? |
Capital Creation, who holds an Australian Financial Services Licence |
| How will I pay for the service? |
Clients of Capital Creation are able to pay for their services via a range of options.
These options revolve around commissions or fees, or a combination of the two.
Your adviser will explain these options to you in more detail.
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| How is my adviser paid for the services they provide? |
Total remuneration is based on the fees and commissions your adviser is able to generate through their activities as an adviser.
Advisers are required to keep a Register of Alternative Remuneration which shows any payment other than cash which may be received by them from fund managers / product providers. This register is available for inspection with 7 days' notice.
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| Do you receive remuneration, commission, fees or other benefit in relation to providing the financial services to me and how is that commission calculated? |
Portfolio Management Service
The Portfolio Management Services has an initial and ongoing fee structure.
The initial fee for the services is a flat fee calculated on the amount of funds invested and is between 0.5% and 1%. Additionally, there is an ongoing management fee of 1.5% paid monthly in arrears, which is calculated based on the highest monthly balance of the portfolio for the month.
Fees are payable after we provide the service.
GST fees apply in addition to the above fees.
This means that on an investment of $10,000 the initial fee will vary between $50 and $100 with an ongoing annual fee total of $150, paid in 12 monthly payments.
Managed Funds
We receive between 0% and 4% commissions from fund managers and other product issuers whose products we recommend to you.
Some companies also pay us an ongoing commission.
These trail commissions will be calculated on the basis of the funds invested. They will be deducted from the funds you have given the fund manager. These trail commissions range from 0.25 - .5% per annum.
This means that on an investment of $10,000 the initial fee will vary between $0 and $400 and ongoing fees would vary between $25 and $50 pa.
Shares
Our Brokerage comes from the share broker. Brokerage is charged at a standard rate of 0.75%. This brokerage is split between our Share Broker (CMC Markets) and Capital Creation. CMC receives the first $20 of the transaction and Capital Creation receives the balance.
On a sale of $10,000 the broker would receive $20 and Capital Creation would receive $55.
Insurance Products
Our commission comes from the product provider. Commission is charged between 0% - 30% depending on whether it is fully upfront or on an ongoing basis.
If you purchase an insurance product with a premium of $1,000 Capital Creation could receive an upfront commission up to $1,300 along with ongoing commission of up to $300.
The fee is a bi-product of the manner in which insurance products are retailed and it is not in addition to your annual premium.
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| Are there any associates or related parties that may receive any payment as a result of the advice I receive? |
Capital Creation is owned by Salmon Investments Pty Ltd ABN 79 065 426 682.
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| Do any relationships or Associations exist which might influence you in providing me with the financial services? |
No. |
2. WHEN YOU RECEIVE OUR ADVICE
| Your questions |
Our answers |
| Will you give me advice which is suitable to my needs and financial circumstances? |
Yes. But to do so we need to find out your individual objectives, financial situation and needs before we recommend any financial products or services to you.
You have the right not to divulge this information to us, if you do not wish to do so.
In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully.
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| What should I know about any risks of the investments you recommend to me? |
We will explain to you any significant risks of financial products and strategies that we recommend to you. If we do not do so, you should ask us to explain those risks to you.
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| What information do you maintain in my file and can I examine my file? |
We maintain a record of your personal profile which includes details of your objectives, financial situation and needs.
We maintain a record of your personal profile which includes details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
We are committed to implementing and promoting a privacy policy which will ensure the privacy and security of your personal information. The Capital Creation Privacy Statement is outlined on page six of this document.
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| Can I provide you with Instructions and tell you how I wish to instruct you to buy and sell my financial products? |
Yes, you may specify how you would like to give us instructions. For example, by telephone, fax or other means.
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| Can I ask for a copy of further advice if you provide this to me? |
Yes, you can ask for a copy of our record of advice at any time by telephone, fax or other means up to seven years after we have provided that advice.
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3. IF YOU HAVE ANY COMPLAINTS
| Your questions |
Our answers |
| Who can I complain to if I have a complaint about the provision of financial services to me? |
If you have a complaint about the service provided by Capital Creation or your adviser you should contact our office to explain your concerns. Capital Creation will investigate your complaint and will make every effort to ensure you receive a fair and prompt reply. Capital Creation will endeavour to resolve your complaint asap and within 45 business days. We will keep you informed of what is happening to your complaint if this investigation cannot be resolved within this time.
Capital Creation is a member of an external complaints resolution scheme operated by the Australian Financial Complaints Authority. This is a free service that provides assistance to customers not satisfied with the response of member companies. You can write to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001 or telephone toll free 1300 56 55 62.
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| What compensation arrangements do you have in place? |
Capital Creation holds professional indemnity insurance adequate to meet Corporations Act s912B requirements. Our representatives and Capital Creation are covered for the period of their authorisation. If a representative leaves Capital Creation, the insurance cover continues.
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Privacy Statement Capital Creation
Capital Creation Pty Ltd collects personal information in the course of providing financial advice for the following purposes:
- preparation of financial plans;
- purchase and management of a share portfolio
- completion of documents associated with recommendations made, such as application forms
- completion of documents relating to taxation
We will not use or disclose personal information collected by us for any purpose other than the purposes for which it was provided. Your information could be used for secondary related purposes but only in circumstances where you would reasonably expect or have consented and where the National Privacy Principles authorise such use or disclosure.
As a financial planning organisation, Capital Creation is required under various legislative bodies and codes of practice to collect certain information about you in order to provide the range of services noted above. These include, but are not limited to, the Corporations Act, Superannuation Guarantee Act, certain regulations issued by the Australian Securities and Investments Commission, as well as the Rules of Professional Conduct of the Financial Planning Association of Australia.
It is important to note that you are not obliged to provide us with the information requested. However, if you decline to do so, it may compromise the appropriateness of our advice so kindly consider the implications of this when choosing to withhold information.
We may disclose your personal information to superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and the recommendations made by us. We are required under the Rules of Professional Conduct of the Financial Planning Association of Australia to make certain information available for inspection by the Association on request to ensure ongoing compliance with mandatory professional standards. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
At any stage if you need to update your information please contact your adviser at Capital Creation. If at any time you wish to know exactly what information we are holding about you, you are welcome to request this information by contacting our Privacy Officer at the following address. A copy of the Capital Creation Pty Ltd Privacy Policy or any additional information or clarification regarding the privacy of your information can be obtained by contacting the Capital Creation Privacy Officer, Hamish Salmon at this office on 03 8696 4999.
| Adviser Profile |
| Your adviser |
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Hamish Salmon
Director and Representative of Capital Creation Pty Ltd
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Educational Qualifications
and Experience
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Hamish Salmon is a Certified Financial Planner (CFP), a Certified Practicing Accountant (CPA), has a Bachelor of Business and 25 years experience in the Finance and Accounting Industry. Hamish has completed the Diploma of Financial Planning.
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1st December, 2019
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